11ck Terms and Conditions

General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the 11ck platform ("Platform", "we", "us") and its users ("User", "you"). 11ck is an online betting and casino entertainment platform that provides services to users in Bangladesh.

These terms may apply in both English and Bengali. However, in the event of any dispute or ambiguity, the Bengali version shall be considered authoritative. Using any service or feature of the platform constitutes your consent under these terms.

11ck is committed to providing a safe and reliable environment by always ensuring fair play, SSL encryption technology, and the protection of user data.

Eligibility and Account Registration

2.1 Age Eligibility

To register and use the 11ck platform, you must be 21 years of age or older. Any account belonging to a minor will be closed immediately and all associated transactions will be considered void.

2.2 Registration Terms

• Each individual may create only one account.
• Providing accurate and up-to-date information at the time of registration is mandatory.
• Registering with incorrect or false information will result in account closure.
• The same individual may not operate multiple accounts.
• Creating multiple accounts from the same device, IP address, or payment method is prohibited.

2.3 Identity Verification (KYC)

11ck may verify a user's identity at any time if required. A national identity card, passport, or other government-issued documents may be requested for this purpose. Withdrawal facilities may be suspended until verification is completed.

Account Security and Responsibility

Keeping your account password and login details confidential is entirely your responsibility. 11ck will never ask for your password via email, phone, or chat.

• Sharing account details with any third party is strictly prohibited.
• The account must not be used by anyone else.
• Any instance of unauthorized access must be reported to our support team immediately.
• The platform will not be held responsible for any unauthorized transactions.

Deposit Terms and Conditions

Currently, bKash, Nagad, and Rocket payment methods are accepted for deposits on the 11ck platform.

• Minimum deposit amount: ৳200 (for each method).
• The correct amount and transaction reference must be used at the time of deposit.
• Deposited funds are generally added to the account automatically; if there is a delay, please contact the support team.
• The deposit method must be registered in the user's own name.
• Deposits from third-party accounts are not accepted and such transactions will be returned.

Withdrawal Terms and Conditions

The following terms and conditions must be followed to process a withdrawal:

• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals are only possible using the same method that was used for the deposit.
• If identity verification has not been completed, there may be a delay in processing the withdrawal request.
• The required wagering conditions must be met before withdrawing funds received from bonuses.
• 11ck reserves the right to suspend withdrawals in cases of suspicious activity.

Bonuses and Promotional Offers

6.1 Welcome Bonus

The 11ck welcome bonus is up to 200% of the first deposit, up to ৳20,000. The following conditions must be met to receive this bonus:

• After claiming the bonus, a wager of 25 times the total deposit and bonus amount must be placed.
• The time limit for meeting the wagering requirement begins from the date the bonus is activated.
• Wagering on certain games may contribute a different percentage toward the wagering requirement.

6.2 General Bonus Terms

• Each user may claim a specific bonus only once.
• The wagering requirement must be fully met before withdrawing from a bonus.
• If a bonus is manipulated or misused, the bonus and any associated winnings will be cancelled.
• 11ck reserves the right to modify or cancel any bonus offer at any time.
• The weekly cashback benefit of the VIP program is provided according to the applicable tier.

Betting and Gaming Rules

International-standard technology is used on the 11ck platform to ensure fair play across all games. The general betting rules are outlined below:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Incomplete bets due to technical errors will be cancelled and funds will be returned.
• Game results are technically verifiable and shall be considered final.
• In sports betting, if an event is cancelled, bets will be settled according to the applicable rules.
• Exploiting any vulnerability in the software or system is strictly prohibited.

7.1 Cricket Betting

Betting is available on various cricket events including BPL, IPL, T20 World Cup, and ICC international matches. If a match is cancelled or postponed, bets will be settled according to the applicable sports betting rules.

Prohibited Activities

The following activities are strictly prohibited on the 11ck platform:

• Using the platform for the purpose of money laundering.
• Creating multiple accounts to claim bonus benefits.
• Attempting unauthorized access to the platform's software or systems.
• Using any bot, automated software, or similar technology.
• Engaging in threatening or abusive behavior toward other users.
• Creating an account or conducting transactions using a false identity.
• Using a third party's credit card or payment account.
• Gaining an unfair advantage by manipulating any feature of the platform.

Account Suspension and Closure

9.1 Suspension by the Platform

11ck reserves the right to immediately suspend or close any account in the following circumstances:

• Violation of the terms and conditions.
• Failure to complete identity verification or providing incorrect information.
• Evidence of suspicious transactions or fraud.
• Account inactivity (after a specified period).

9.2 Closure by the User

You may request to close your account at any time via 24/7 live chat or email. It is advised to complete all pending withdrawals before closing your account.

Limitation of Liability

11ck will not be held responsible for the following:

• Loss caused by internet disconnection or technical failure.
• Loss caused by issues with the user's own device or software.
• Delays or losses caused by errors from third-party service providers.
• Loss caused by unauthorized access or theft of a user's password.
• Temporary suspension of service due to legal or regulatory reasons.

To the maximum extent permitted under applicable law, 11ck will not be liable for any indirect, incidental, or special damages.

Privacy & Data Protection

11ck takes your personal information very seriously. To learn how the information collected during registration and use of the platform is used and kept secure, please read our Privacy Policy.

All your information is kept secure through SSL encryption technology. We do not sell or transfer your information to any third party without your consent, except where required by legal obligation.

Responsible Gaming

11ck always encourages users to play responsibly. Online gaming is a form of entertainment — it should not be seen as a reliable source of income.

• Do not place bets beyond your budget.
• Do not try to place more bets in an attempt to recover money you have lost.
• If you notice signs of gaming addiction, take a break immediately.
• If needed, contact our support team to place a temporary limit on your account.

To learn more about responsible gaming, visit our Responsible Gaming page.

For persons aged 21 and above only.

Dispute Resolution

In the event of any dispute or complaint, please follow the steps below:

1. First, report the issue through our 24/7 live chat support.
2. If the matter is not resolved via live chat, send a written complaint to [email protected].
3. After receiving the complaint, 11ck will investigate and communicate a decision within a reasonable time.
4. The decision of 11ck will be considered final and binding.

In the case of disputes regarding game results, server logs and game data will be used as the final reference.

Changes to Terms

11ck reserves the right to change or update these terms and conditions at any time. When changes are made:

• The updated terms and conditions will be published on the platform.
• Changes will take effect from the date of publication.
• Continued use of the platform after publication will be considered acceptance of the new terms and conditions.

It is the user's responsibility to visit this page regularly and stay informed about the latest terms and conditions.

Contact

If you have any questions or comments about these terms and conditions, please get in touch with us:

• Live Chat: Instant support in Bengali is available 24/7.
• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day (BST, UTC+6).