Frequently Asked Questions
All the answers to what you want to know about 11ck
From opening an account to bKash deposits, bonuses, cricket betting, and safe gaming — find detailed answers to all your questions on this page.
Welcome to 11ck. This FAQ page is made for players in Bangladesh so that both new and experienced members can easily find all the information they need about the platform. Below you will find questions and answers arranged in five sections. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Deposits and Withdrawals
Games and Rules
Bonuses and Promotions
Security and Responsible Gaming
Account and Registration
Opening and managing your account
Answers to all questions about new registration, login, and account management.
To open an account at 11ck, you need an active mobile number and a valid email address. During registration, you must provide your full name, date of birth, and preferred payment method. Please note: this platform is for users aged 21 and above only. Each person may open only one account.
Yes, once registration is complete and your first deposit is made, you can access all games and betting sections on 11ck. No lengthy verification process is required. However, identity verification may be requested for large withdrawal amounts.
Go to the 11ck Login page and sign in with your registered mobile number or email and password. If you forget your password, use the "Password Recovery" option — a reset link will be sent to your registered email.
No, having more than one account per person is strictly prohibited. Attempting to open multiple accounts from the same device, mobile number, or IP address may result in all accounts being suspended and bonuses being forfeited.
After logging into your account, you can change your email, mobile number, and password from the profile section. To change core details such as your name or date of birth, contact the support team via live chat. Identity verification may be required for security purposes.
Deposits and Withdrawals
Rules for depositing and withdrawing money
A complete guide to transactions via bKash, Nagad, and Rocket.
Deposits via bKash are usually instant — your 11ck account balance is updated within seconds. During peak hours, it may take a few minutes at most. The minimum deposit amount is ৳200. If you encounter any issues, contact us via live chat.
Yes, at 11ck you can deposit and withdraw using Nagad and Rocket in addition to bKash. The minimum deposit amount for all three methods is ৳200. Go to the cashier section on the platform and choose your preferred method.
Withdrawal requests from 11ck are typically processed within 1 hour. The minimum withdrawal amount is ৳800. This applies to all three methods — bKash, Nagad, and Rocket. Processing continues during nighttime hours as well.
11ck does not charge any additional platform fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction charges — this depends entirely on that service's own policies.
First, confirm in your mobile banking app that the transaction was successful and obtain the transaction reference number. Then contact 11ck support via live chat with the reference number — our team will resolve the issue promptly.
Games and Rules
Cricket betting, slots, and live casino
Details on gameplay, mobile compatibility, and fair play.
In the 11ck cricket section, you can bet on all major tournaments including BPL, IPL, and the T20 World Cup. Betting is available both before the match starts and during live play. To bet on match winner, toss, top batter, and other markets, go to the cricket section and select the match you want.
RTP (Return to Player) is the theoretical rate of what percentage a game pays back on average over the long term. Volatility refers to the frequency and size of wins — high volatility means fewer but larger wins. Detailed game information from the provider is available on the 11ck slots page.
Yes, 11ck is fully mobile-friendly. All games can be played directly from a mobile browser on both Android and iOS devices. No separate app download is needed. Cricket betting, slots, live casino — all sections work smoothly on mobile.
11ck uses games only from reputable providers such as PG Soft, Pragmatic Play, JILI, Spribe, and Evolution Gaming. These providers use RNG (Random Number Generator) technology that is regularly audited by third parties, ensuring every game result is completely random and fair.
In the live section of 11ck Casino, you can play in real time with professional dealers from Evolution Gaming and Ezugi. Some tables feature Bengali-speaking or South Asian dealers. Visit the 11ck Casino page to see the full list of live games.
Bonuses and Promotions
Welcome bonus and promotional offers
Everything about claiming bonuses, wagering requirements, and VIP benefits.
When you open a new account and make your first deposit of any amount, 11ck automatically gives a 200% welcome bonus of up to ৳20,000. That means if you deposit ৳5,000 you receive ৳10,000 in bonus — making your total balance ৳15,000. No separate code is needed to claim the bonus.
A wagering requirement means that to withdraw bonus funds, you must wager that amount a specified number of times. The wagering requirement for the 11ck welcome bonus is 25 times. Example: if you receive a ৳5,000 bonus, you need to place a total of ৳125,000 in bets before it becomes withdrawable.
The 11ck VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You move up automatically by playing actively. Each level includes a weekly cashback benefit — starting from 0.2% at Bronze up to 1.2% at Diamond.
Yes, 11ck offers regular players weekly reload bonuses, cashback offers, free spins, and special event bonuses. Special cricket betting promotions are also available during the BPL and IPL seasons. Check the promotions section regularly for the latest offers.
Generally yes, but each bonus has its own specific terms and conditions. The welcome bonus can be used on slots, live casino, and sports betting. Some special promotions may be limited to specific games or sections. Read the bonus terms and conditions for full details.
Security and Responsible Gaming
Safe play and responsible gaming
Important information about account security, age verification, and responsible gaming habits.
11ck secures all data through SSL encryption, which protects your personal information and financial transactions from unauthorized access. Password hashing and two-factor authentication are also used. For your own security, use a strong password and do not share your login details with anyone.
No, 11ck is only for people aged 21 and above. Minors are strictly prohibited from creating accounts or playing. This is ensured through an age verification process. If you know a minor using this platform, please notify support.
Yes, 11ck offers a self-exclusion feature to ensure responsible gaming. You can temporarily suspend your account for a set period (e.g., 30 days, 90 days, or permanently). To do this, contact support via live chat or visit our Responsible Gaming page.
11ck firmly believes in responsible gaming. If you are having trouble controlling your gaming, please seek expert help. You can contact our support to set deposit limits, temporarily close your account, or permanently close it. More details are available on the Responsible Gaming page.
11ck provides live chat support in Bengali 7 days a week, 24 hours a day. Start a live chat from any page on the platform and get immediate assistance. To contact us by email, write to [email protected]. There is no phone or WhatsApp number — support is available via chat and email only.
Still have questions?
Get in touch with support
Our expert team is available 24/7 to answer all your questions in Bengali. Reach us anytime via live chat or email.