11ck's Privacy Policy

11ck ("we", "our", "platform") operates a safe and trusted online betting and casino platform for users in Bangladesh who enjoy online entertainment. This privacy policy ("policy") describes how we collect, use, store, and protect your personal information when you use the 11ck website (https://11ck.cam) or related services.

By creating an account on this platform or using our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us for assistance.

This policy applies to all 11ck services, mobile services, and services provided through any device. We take our privacy policy very seriously and are committed to protecting your information.

We may collect information about you in various ways. Below is a description of the different types of information:

2.1 — Information You Provide Directly

Information you provide directly at the time of account registration and while using our services includes:

• Full name and date of birth (required for age verification)
• Email address and contact details
• Password and security question answers (stored in encrypted form)
• Payment details such as bKash, Nagad, or Rocket numbers
• Government document details required for identity verification

2.2 — Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, language, and operating system information
• Time and date of access to the website
• Pages you visited and content you searched for
• Information obtained from cookies and similar tracking technologies

2.3 — Transaction Information

Your deposit and withdrawal history, betting activity, bonus usage, and financial transaction records are stored in our system. This information is necessary for security, fraud prevention, and meeting legal obligations.

11ck uses your personal information only for specific and lawful purposes. We use your information to:

• Manage your account: Create, verify, manage, and secure your account.
• Provide services: Operate betting, gaming, financial transactions, and related services.
• Verify age and identity: Ensure that only users aged 21 or above are using the platform.
• Prevent fraud: Detect suspicious activity and ensure the security of the platform.
• Provide customer support: Resolve your complaints and questions and provide 24/7 assistance.
• Meet legal obligations: Comply with applicable laws and regulations.
• Improve services: Analyze user experience to improve the quality of the platform.
• Communicate with you: Inform you about important updates, security notices, and relevant offers.

11ck may share your personal information with third parties in limited and specific circumstances. Those circumstances are described below:

4.1 — Service Provider Partners

We work with certain trusted third parties who assist in operating our services — such as payment processors (bKash, Nagad, Rocket), technology support, and security service providers. These partners are given access only to the information needed for a specific purpose and are bound by strict confidentiality agreements.

4.2 — Legal Requirements

We may be required to disclose your information under court orders, demands from government authorities, or applicable law. In such cases, we will provide only the information that is legally required.

4.3 — Protection of the Organization

Information may be disclosed when necessary to protect 11ck's rights, safeguard property, or investigate fraud. However, any such action will always be carried out within the appropriate legal framework.

4.4 — Sale of Data to Third Parties is Prohibited

11ck never shares your personal information with any third party for the purpose of sale, rental, or exchange. The privacy of your information is our highest priority.

11ck uses industry-standard technology and processes to keep your personal information secure. Our security framework consists of the following elements:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, which prevents any unauthorized external access.
• Two-Factor Authentication: Two-factor authentication is available as an additional security layer when accessing your account.
• Encrypted Data Storage: All stored sensitive information is kept in encrypted form, with passwords stored in hashed form.
• Regular Security Audits: Our systems undergo regular security reviews and testing.
• Restricted Access Controls: Only authorized staff can access your information when required for specific tasks.
• Firewall and Intrusion Detection: Advanced firewalls and real-time threat detection systems remain active.

11ck retains your personal information for as long as it is necessary:

• While your account is active: Information required to provide services will be retained as long as your account remains active.
• After account closure: Certain information may be kept for a defined period to meet legal obligations and resolve disputes.
• Financial transaction records: Retained for a period determined by financial regulations.
• Automatic deletion: Once the required period has passed, we delete information securely and permanently.

11ck uses cookies and similar technologies to improve your experience and ensure the proper functioning of the platform. Cookies are small text files stored on your device.

7.1 — Essential Cookies

These cookies are essential for the core functionality of the platform, such as maintaining login sessions and ensuring security. Disabling them will prevent the platform from working properly.

7.2 — Functional Cookies

These cookies help remember your preferences and settings, such as language selection and user customization. They make your experience on the platform more personalized.

7.3 — Analytics Cookies

We use analytics cookies to collect anonymous statistics, which help us improve the quality of our services. This information does not directly identify you.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

11ck respects your rights over your personal information. You have the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to correction: If any of your information is incorrect, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations apply.
• Right to object to processing: You can object to your information being processed for specific purposes.
• Data portability: You can receive your information in a structured and machine-readable format.
• Withdrawal of consent: Where information is being processed on the basis of your consent, you can withdraw that consent.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

11ck strictly follows a policy of keeping minors away from gambling. This platform is for users aged 21 or above only.

• We do not intentionally collect information from anyone under the age of 18 or 21.
• Age verification during registration is mandatory.
• If we are informed that a minor's information has been collected for any reason, we will immediately close that account and delete the information.
• To learn more about our responsible gaming policy, please read the Responsible Gaming page.

If you suspect that a minor is using our platform, please notify our support team immediately.

11ck reserves the right to update this privacy policy from time to time. Changes may be made due to changes in services, legal requirements, or technological improvements.

• For significant changes, we will notify you by email or through a notice on the platform.
• The updated policy will take effect from the date it is published.
• If you continue using the platform after a change, you will be considered to have consented to the new policy.
• If you do not agree with the new policy, please contact our support team.

We will always show the date of the latest update on this page, so checking back regularly will be helpful for you.

If 11ck contains links to any external websites (pages of game providers or technology partners), we are not responsible for the privacy policies or practices of those third parties. We recommend that you read the privacy policy of any external page you visit.